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Tuesday, Mar 20th

Last updateThu, 20 Aug 2015 1am

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RapidRedact Support

Our main focus is to care for our customers by providing an efficient support system. We can help you with all aspects, from installation and maintenance, through to hands on training, allowing you to get the most from our software.

Please use the links below to contact our support team.

Support Request
Do you need help using RapidRedact? Let us know how we can help.

Enhancement Request
RapidRedact is designed with your needs in mind. We welcome your ideas on improving the sofware.

Fault Report
For problems that appear to be a software fault.

Website Feedback
For suggestions on improving this website.

Support network

Both directly and through our resellers we provide both local and international support so that wherever your organization is based, there will always be someone available to provide assistance when you need it.

Online Resources

Our website provides guidance on the best ways to use our software and ways to provide us with ideas for enhancements and general feedback.

Support Methods

Onstream also offers personal support by emaill and phone. We can also connect to online shared meetings and if necessary can provide on-site support.

Customer feedback:

"I just wanted to thank you personally for the quick, thorough responses and all the help you’ve given me throughout the process of buying and installing RapidRedact. As our agencies ”primary contact” for almost 80 different systems/applications (including all of our primary infrastructure & administrative tools) it is VERY difficult for me to really dive into a deep understanding of each and every application. And that is why the kind of help you have lent us is GREATLY appreciated, and will certainly count in favor of us renewing/upgrading your software when the time comes."

Nicholas Ryerson
Responsible for IT Operations
Danish Medicines Agency

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Call Us (US): +1-212-330-0398