Customer Care
For assistance related to our software or website, please make use of our Customer Care centre which is available to service all support queries.
Onstream Systems main focus is to serve our customers by providing an efficient support system for the software we develop.
We offer comprehensive support and services designed to meet your needs in the most effective way. Our support can help you with all aspects of using our software from installation and maintenance through to hands on training allowing you to get the most out of your software.
Listed below are just some of the many resources we provide to best serve our customers needs.
Support network
Onstream Systems and its resellers provide both local and international support so that wherever your organization is based; there will always be someone available to provide assistance when you need it the most.
Online Resources
Our website offers various information and documents to keep you informed on the best ways to use our software, ways to provide us with information such as enhancements and general feedback, and much more.
Support Methods
Onstream offers a range of support options so that our customers can receive support whenever they need it. Having multiple support methods guarantees that we can service support requests very quickly.
- Telephone
- Fax
In the unlikely scenario where a support query cannot be resolved quickly through the above methods, we have two alternative options for support.
- Remote computer access
- Where remote access is not possible, we are able to arrange a technical representative to provide on-site support
Customer feedback:
"I just wanted to thank you personally for the quick, thorough responses and all the help you’ve given me throughout the process of buying and installing RapidRedact. As our agencies ”primary contact” for almost 80 different systems/applications (including all of our primary infrastructure & administrative tools) it is VERY difficult for me to really dive into a deep understanding of each and every application. And that is why the kind of help you have lent us is GREATLY appreciated, and will certainly count in favor of us renewing/upgrading your software when the time comes."
Nicholas Ryerson
Responsible for IT Operations
Danish Medicines Agency
To gain product specific support resources, please contact us using the support link below:
